At 4 T’s Counselling, your privacy is important to us. We are committed to protecting your personal information and handling it in a safe, secure, and confidential manner.
What information we collect
We may collect:
- Your name, email address, and telephone number when you contact us.
- Information relevant to your counselling enquiry or therapy.
- Basic website usage information through cookies or analytics tools.
How we use your information
We use your information to:
- Respond to enquiries and arrange appointments.
- Provide counselling services.
- Maintain client records.
- Meet legal, professional, and insurance requirements.
Confidentiality
Information shared during counselling is treated as confidential. However, confidentiality may be broken where:
- There is a legal requirement to disclose information.
- There is a serious risk of harm to you or others.
- Information is discussed anonymously in professional supervision, as required by ethical counselling practice.
How long we keep information
- Enquiries that do not proceed to counselling are normally deleted within 6 months.
- Client records are generally retained for 5 years after therapy ends and then securely destroyed.
Your rights
Under UK data protection law, you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of information where appropriate.
- Restrict or object to certain processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Cookies and consent
Our website may use cookies and similar technologies to improve website functionality, enhance user experience, and help us understand how visitors use our website.
Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the website to function correctly, while others help us analyse website traffic and improve our services.
When you first visit our website, you will be presented with a cookie banner that allows you to:
- Accept all cookies.
- Reject non-essential cookies.
- Manage your cookie preferences.
Non-essential cookies will only be placed on your device with your consent. You can withdraw or change your cookie preferences at any time through your browser settings or via the cookie settings on our website.
By continuing to use our website after accepting cookies, you consent to the use of cookies in accordance with your selected preferences.
For more information about how we use cookies and how to manage them, please contact us using the details below.
Contact us
If you have any questions about how your information is used, please contact:
4 T’s Counselling
Email: joe.4tscounselling@proton.me
Phone: 07380 925216
Web: www.4tscounselling.com
If you are unhappy with how your personal data has been handled, you can contact the Information Commissioner’s Office at www.ico.org.uk.
ICO Number: ZC238759